Support>Troubleshooting

Troubleshooting

16 articles

How do I exit store mode?

I can’t connect my Xumo Stream Box to my WiFi connection. How can I fix it?

I can’t connect my Xumo TV to my WiFi connection. How can I fix it?

I have a Peacock Premium account from my cable service provider’s subscription, but when I sign in from my Xumo TV, my account says I’m on Peacock Free. How can I fix it?

I have a Peacock Premium account from my Xfinity subscription, but when I sign in from my Xumo TV, my account says I’m on Peacock Free. How can I fix it?

I see an error when I subscribe to a Streaming Networks show or movie. What should I do?

Something’s not working when I play movies and shows. How can I fix it?

I’m having video or audio issues with my HDMI device. How can I fix it?

What do I do if Xumo Play is not loading correctly?

Are Xumo Play channels available on LG Channels?

Why am I getting an error within the Xumo Play app?

What can I do if the Xumo Play app is frozen?

Can I Pause/Rewind/DVR Xumo Play Channels?

How do I update to the latest version of the Xumo Play app?

How do I get additional Xumo Play help?

I don’t see app icons or images on the home screen. What do I do?

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